Troubleshooting

OMFG. New networking crap at work sucks. …Well, no, I actually find it pretty cool myself. Teaching my co-workers to use it (after I figured it out by myself yesterday) sucks.

Before this week, we were using Groupwise for our e-mail client (never heard of it), BitWare to fax from our computers (that one looked homemade), and were happy in our own little domain on Sky’s Novell Network. However, at the end of last week, our fax program magically stopped sending faxes. Upon calling the helpdesk, we discovered that the rest of the company was migrating to a new system, and BitWare would no longer work because they had rerouted the faxserver to work out the bugs in the new fax program. Nice to know. So, for several days, we had to print out our reports and manually fax all of our fax clients — about 70 or so, I think — rather than sending them like attachments from our computer. That slowed us down a bit.

But this week, the real fun began.

Since I send the most faxes right now, I became the guinea pig in our department to migrate to the new system. Lucky me. Scott from the tech support side of things spent over an hour migrating my computer to the new domain and figuring out how we could still access our old server (since it has all of our reports and important stuff on it). That was over an hour during which I could do nothing. Good thing it was a light day, anyway. Actually, once everything was installed and set up, life was OK. I enjoy learning new programs and playing with computers, so using Outlook (yay! seriously, yay!) and the new fax program made me happy. Even troubleshooting how to transfer our old address book into the new was a fun challenge, though a little frustrating. But life was still… OK.

Until today. When they migrated Rama and Loni.

OMG. It must be the age difference. All the stuff I’d had to figure out on my own or with minimal instruction, they had to ask me about every five minutes. I barely got any work done today, because I was walking over to talk Rama through attaching an e-mail and finding a contact from the address book and blah blah blah. Not that I mind, I guess, but after explaining something twice, I expect not to have to babysit a person as they say, "Now I click OK, right?" or just plain forget steps altogether. I am so not cut out for tech support. Then, it made things so much better when Rama and Loni found out they weren’t added as users to the faxserver, so I had to fax (from my computer) all the accounts they had tried to fax before and just not noticed the error messages they were getting. Aargh! For God’s sake, people, read your e-mail when it comes in! It might save me having to fax, say, two dozen files!

Ahem. I’m better now.

At any rate, this was not one of my better weeks. And I’m not done yet — I have to work tomorrow, too. From 11:15am to 5:00pm. End of the half, you know, and we have to keep up so we get everything done on Monday in time. *sigh*

I need to start looking for another job again. Sounds like we might be having an exodus of the temps soon, because they’re tired of barely getting 35 hours a week. I don’t want to be there when shit hits the fan, or whatnot. I think I could find a job with comparable benefits (besides the free checking). I still scope out the job postings on Sky Central (our intranet), but nothing comes up that is really in my field. There’s only a few jobs that I’d really jockey for, and Loan Support or Customer Service (aka bank teller) are not those.

Plus, I must admit that I’m feeling a bit belittled by the fact that A got out of the same job I’m currently in, except she was a temp and I’m a Sky employee. Same thing, pretty much. I don’t know how much she’s currently making, though, and I don’t know anything about her benefits, so I’m sure I could still have the better job on that front… but still. Did I drop the ball? Did I ever actually take possession of the proverbial ball? I don’t know. All I know is that I keep playing "sour grapes" by maintaining that I get good benefits, and I never had to move back in with my parents, and that outweighs the fact that I don’t have the job I want.

Eventually, pull factors and push factors will propel me to find a new job. Until then, the pull of a steady gig with vacation time outweighs the pull of another, more relevant and enjoyable job. And I’m willing to deal with that. For now.