Just got done with my day and a half of corporate training: the Circle of Care. I could tell you all about it, but then I’d have to kill you, being that all my supplementary books and materials clearly state that the contents thereof are property of my employer, et cetera.
Instead, I’ll give you a brief synopsis, which is all you really wanted, anyway:
- Videos. Well-produced videos, at least. The characters in the vignettes remained constant throughout the various exercises (calming an upset customer, apologizing, et al.), and the scripts were written and executed well enough that we actually felt emotionally vested in the characters therein. When the clip about Saying Goodbye came up (we do have hospices in our business line), I was one of a few people in the room who got a little misty, but didn’t want to admit it.
- Singing and dancing. Seriously. I have a DVD with the music videos for the Original Version, Ballad, Pop, and Dance Mixes (of the Circle of Care song, that is). We were encouraged to sing along, and we danced in the center of the room — usually to the Dance version. Luckily, one of the more outgoing fellows that was in my Orientation group four months ago was also in my Circle of Care sessions, and he did the awesomest college-guy dances EVAR.
- People Skills Review. Actually, some was review, and some was new ways of looking at the situations, and new acronyms to apply. I think we all know that, in order to sufficiently answer and soothe a seriously annoyed customer, you need to be calm yourself, and determine the problem, and paraphrase, and reassure, and all that sort of thing. I just got more and different ways to do that in this program.
- Holy crap, there’s a lot of people from Sky at my work! There were two in my training group these past two days, and we discussed others, and I went to lunch with a couple of them. I also learned some awesomely juicy news about the Huntington post-merger period.
And that’s about all I’ve got for now. Except a bunch of booklets, two DVDs, a new mug, a teddy bear, a certificate of completion, a couple of new friends, a funky hat, a clown nose, and a new appreciation for my IT skills as a bringer of a more substantial salary than before.
Edit: The Hugging. OMG, how could I leave out the hugging? I may possibly have hugged more people today than I did at my own wedding. We learned all about different kinds of hugs, and I am now officially “Licensed to Hug.”